Insights · Analytics
Analytics
Live metrics from the chatbot’s real conversations and messages (test chats excluded).
Engagement
67
Conversations
15 in the last 7 days
289
Messages
165 visitor · 124 bot
4.3
Avg messages / chat
8
Handoffs requested
Answer quality
34%
KB-grounded replies
42 grounded · 82 deferred
5%
Guardrail-flagged replies
6 flagged
21,058
LLM tokens used
Outcomes
87
Leads
1
Bookings
1
Callback requests
Conversations · last 14 days
These come straight from stored chatbot interactions — no extra tracking. Richer funnels (drop-off, quick-reply clicks, conversion rates) land with lead intelligence in a later milestone.