Insights · Analytics

Analytics

Live metrics from the chatbot’s real conversations and messages (test chats excluded).

Engagement

67
Conversations
15 in the last 7 days
289
Messages
165 visitor · 124 bot
4.3
Avg messages / chat
8
Handoffs requested

Answer quality

34%
KB-grounded replies
42 grounded · 82 deferred
5%
Guardrail-flagged replies
6 flagged
21,058
LLM tokens used

Outcomes

87
Leads
1
Bookings
1
Callback requests

Conversations · last 14 days

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Aug 5
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Aug 6
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Aug 7
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Aug 8
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Aug 9
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Aug 10
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Aug 11
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Aug 12
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Aug 13
12
Aug 14
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Aug 15
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Aug 16
3
Aug 17
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Aug 18

These come straight from stored chatbot interactions — no extra tracking. Richer funnels (drop-off, quick-reply clicks, conversion rates) land with lead intelligence in a later milestone.