Optimize · Knowledge Base

Knowledge Base

FAQs and firm-specific facts the chatbot grounds its answers in. Edits change what gets embedded — re-index after changes, then use the preview to confirm retrieval.

Search index
4 active item(s). Changes are indexed automatically on save. Use this to re-embed everything if needed.

Unanswered questions (6)

Questions the chatbot couldn’t answer from the knowledge base — the biggest gaps first. Answer one in the KB, or dismiss it.

  • Can I talk to a real person about this instead?
    asked 3× · last Jul 28, 2026, 12:06 AM
  • a13 should be blocked
    asked 1× · last Jul 29, 2026, 12:00 AM
  • hi 13 should be blocked
    asked 1× · last Jul 28, 2026, 11:53 PM
  • What are your Saturday hours?
    asked 1× · last Jul 28, 2026, 6:46 PM
  • My phone is 555-111-2222 and email jamie@example.com
    asked 1× · last Jul 27, 2026, 11:49 PM
  • My name is Jamie Rivera
    asked 1× · last Jul 27, 2026, 11:49 PM

Retrieval preview

Test what the chatbot would retrieve for a question — the same search the live chat uses.

Import from a URL

Fetch a public web page (e.g. a practice-area or FAQ page), extract its text, and add it as an indexed knowledge-base item.

Add an item

Items (4)

E2E integration test — firm mascotactiveManual FAQ

The firm mascot is a purple giraffe named Zog who wears a tiny bowler hat.

1 chunk(s) · indexed Aug 17, 2026, 2:19 AM
Are consultations free?activegeneralManual FAQ

Yes. The firm offers a free initial consultation for personal injury matters.

1 chunk(s) · indexed Aug 17, 2026, 2:19 AM
E2E integration test — firm mascotactiveManual FAQ

The firm mascot is a purple giraffe named Zog who wears a tiny bowler hat.

1 chunk(s) · indexed Aug 17, 2026, 2:19 AM
How do fees work?activefeesManual FAQ

Personal injury cases are typically handled on a contingency fee basis, meaning no fee unless the firm recovers compensation.

1 chunk(s) · indexed Aug 17, 2026, 2:19 AM